TYPE

PAPERBACK

CONDITION

USED-GOOD, wrapped in clear plastic covers, has book rental shop price and code stamp on inside of front cover, and stamped with QReazant logo and 'Property of QReazant' in red ink, Some notes scribbled on text

AUTHOR

Valerie A. Zeithaml

Mary Jo Bitner 

Dwayne D. Gremler

SYNOPSIS

TOTAL PAGE

691